1. Introduction

Skyrise Roofing Inc. ("we", "our", or "us") is committed to protecting the personal information of our customers and prospective customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us — including through our website (skyriseroofing.ca), lead generation forms on Facebook and Google, and other communications.

 

By submitting your information through any of our lead forms or contact methods, you consent to the practices described in this

policy.

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2. Who We Are

Skyrise Roofing Inc. is a professional roofing company serving Toronto, Mississauga, Brampton, Ottawa, and the Greater Toronto Area (GTA). We provide residential roofing services including new roof installations, roof repairs, roof replacements, waterproofing, chimney repairs, and emergency roof repairs.

 

Toronto / Etobicoke Office: 5343 Dundas St W, Suite 601, Etobicoke, ON M9B 6H8

Ottawa Office: 343 Preston St, Suite 1102, Ottawa, ON K1S 1N4

Toronto Phone: (416) 520-3230 | (437) 247-9221

Ottawa Phone: (613) 793-7830

Email: info@skyriseroofing.ca

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3. Information We Collect

We collect personal information that you voluntarily provide to us, including through:

• Lead generation forms on Facebook and Google Ads (e.g., name, phone number, email address, and nature of your inquiry)

• Our website contact and quote request forms

• Direct communications by phone, email, or text

• We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard website analytics tools.

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4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your roofing quote requests and service inquiries

• To schedule estimates, consultations, and service appointments

• To send you follow-up communications related to your request

• To send promotional offers or company updates (with your consent, and you may opt out at any time)

• To improve our services, website, and advertising campaigns

• To comply with applicable laws and regulations

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5. Legal Basis for Collecting Your Information

We operate in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use your personal information with your knowledge and consent, typically when you submit a lead form or contact us directly. You may withdraw your consent at any time by contacting us at info@skyriseroofing.ca.

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6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our business (such as CRM software, scheduling tools, or email service providers), who are contractually obligated to keep your data confidential

• With advertising platforms (Facebook/Meta and Google) to the extent necessary to operate our lead generation campaigns, in accordance with their respective privacy policies

• If required to do so by law, court order, or government authority

• To protect the rights, property, or safety of Skyrise Roofing Inc., our customers, or others

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7. Facebook and Google Lead Generation Forms

When you submit a lead form on Facebook or Google, the information you provide is collected by those platforms and shared with us as the advertiser. Your use of those platforms is also subject to their own privacy policies:

• Facebook/Meta Privacy Policy: https://www.facebook.com/privacy/policy/

• Google Privacy Policy: https://policies.google.com/privacy

We use this information solely to follow up on your roofing inquiry and will not use it for unrelated marketing without your consent.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact and inquiry information is typically retained for up to 2 years. You may request deletion of your information at any time.

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9. Your Privacy Rights

Under PIPEDA and applicable Ontario privacy law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Withdraw your consent for us to use your information

• Request that we delete your personal information (subject to any legal retention obligations)

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

• To exercise any of these rights, please contact us at info@skyriseroofing.ca, call (416) 520-3230 (Toronto) or (613) 793-7830 (Ottawa).

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10. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

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11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors interact with our site. You may adjust your browser settings to refuse cookies, though this may affect your ability to use certain features of the site.

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We may also use tracking pixels or similar tools provided by Facebook and Google to measure the performance of our advertising campaigns.

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12. Third-Party Links

Our website and lead forms may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

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13. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Skyrise Roofing Inc.

• Toronto / Etobicoke: 5343 Dundas St W, Suite 601, Etobicoke, ON M9B 6H8

• Ottawa: 343 Preston St, Suite 1102, Ottawa, ON K1S 1N4

• Toronto Phone: (416) 520-3230 | (437) 247-9221

• Ottawa Phone: (613) 793-7830

• Email: info@skyriseroofing.ca

• Website: www.skyriseroofing.ca